HELP! Is there a fix for this reset problem to back to level 1?

SOLVED

Black Ops II Technical Support

Well.  I am still being reset to Level 1.   My issue has not yet been fix. 

gigi007
Likes: 5
Posts: 14
Registered: ‎13-08-2012

Apparently, there are two major bugs.  The one with the reset to level one problem and the reset to last saved progress after playing a local game.  I've encountered both and it really sucks.  You are powerless to do anything because everything is stored on their servers.

xedious
Likes: 1
Posts: 12
Registered: ‎14-12-2012

Hi there customer support!

I have encountered some problem.

My level was Prestige 3-Level 42 and it was reset. All my stats, guns and other unlocks were gone.

I just played local while I was offline.
We don't cheat or use some glitches, please kindly reply to this message.

User:EnemyRegent69

Platform: Xbox360

PS: Is there anything i could do to avoid this in the future?
Thanks a lot!

EnemyRegent69
Likes: 0
Posts: 3
Registered: ‎05-01-2013

Hello! I've sent in your info as well. You're welcome to continue playing online, it won't affect the investigation being conducted on your account.

If you played a certain game mode that you feel might've caused the reset, you might want to avoid that mode.

Thank you! ^LM

Player Support
Likes: 241
Posts: 2289
Registered: ‎25-07-2012

hi the same thing happent to me but on my xbox i was prestige 4 lvl 44 i got 5 gold gun. i got play local whit my friend and after i go back online i got reset my gamer tag: derick power can you please help me thank you

derickaa
Likes: 0
Posts: 13
Registered: ‎29-12-2012

hi the same thing happent to me but on my xbox i was prestige 4 lvl 44 i got 5 gold gun. i got play local whit my friend and after i go back online i got reset my gamer tag: derick power can you please help me thank you

derickaa
Likes: 0
Posts: 13
Registered: ‎29-12-2012

I've got the same bug that gigi said in his/her post (I lose all my gold weapons, all myemblems and titles, all mi statistics, etc..), and I want to recover all my stats . My PSN ID is janito93. Of course, I NEVER did any cheats/hacks and nothing for recive a ban or any punishment.

Please, help me!

Alejandro!

alpero93
Likes: 0
Posts: 5
Registered: ‎06-01-2013

Can some one he'll me I'm having the same problem my levle keeps reseting and my levle won't save on zombies?

Calumjefferys22
Likes: 0
Posts: 2
Registered: ‎12-06-2019
I'm having the same trouble can u help me please?
Calumjefferys22
Likes: 0
Posts: 2
Registered: ‎12-06-2019

PLEAZE ATVIASIST READ THAT !!

I Was prestige 2 lvl 55. , with many many golded camo and almost diamond.. and this week when i trying to logs i was level 1. withno camo. no emblem. no cailling card. pleaze i work over 100hours on this game. i wajt it back. pleaze

psn : iam2kill

on playstation 3

yeaaeaaa
Likes: 2
Posts: 7
Registered: ‎01-01-2013

Studios