Plz help me with this error

World War II Support


I haven't been able to play ww2 for 2 weeks cause I keep on getting error code 36988!! Plz I tried everything to uninstalling the game, restarting my wifi, and we'll pretty much everything, also when I get to the fetching online profile part I get error code 4128 with ,-,-,-,-,-,F,-,-,-,-,-,-,M,-,-,-,-,-

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Posts: 2
Registered: ‎09-12-2018

Hey, there are a few things you can try to see if it helps:

-Try to clear the cache on your system, refresh your router, and try with a wired connection (if possible). If you need assistance with clearing the cache you can head here:

-Check to see if your NAT type is Open in the games network settings. If it's Strict or Moderate you can try to port forward to open it. If you have access to your router you can head here, it can help guide you on doing so:

If you'd prefer you can as well contact your Internet Service Provider for assistance with doing so. 

-If your NAT type is Open you can try to change the DNS settings on your system to Google or Cloudfare DNS to see if that helps as well 


If after trying these steps you continue to run into the same issue the best suggestion then would be to head over to official support. They should be able to offer any more tips and further assistance with the situation: 

Contact Us (Live Chat):


Twitter Assistance:


Facebook Assistance:


The live chat hours with an Activision agent on the contact us page are from 11a.m. - 7p.m. Pacific Standard Time 

Check out Activision Aces!
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Posts: 172
Registered: ‎07-08-2018